Privacy Policy

Last updated: April 2026

1. Who We Are

Boom Party Hire is a party equipment hire business servicing Brisbane, Ipswich, and the Lockyer Valley. We are committed to protecting the privacy of our customers and website visitors in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

2. Information We Collect

We collect personal information when you:

• Place a booking or enquiry through our website
• Contact us by phone or email
• Browse our website (see Analytics section below)

The personal information we collect may include your name, phone number, email address, and delivery address. We only collect information that is necessary to provide our hire services.

3. How We Use Your Information

We use your personal information to:

• Process and manage your equipment hire bookings
• Contact you regarding your booking, including delivery and collection arrangements
• Send you confirmation emails and invoices
• Respond to your enquiries
• Maintain our customer records

We do not use your information for unsolicited marketing and we do not sell your personal information to any third party.

4. Website Analytics

Our website uses the following analytics tools to help us understand how visitors use the site so we can improve it:

• Google Analytics 4 — collects anonymised data about page views, session duration, traffic sources, and general device/location information. Google's privacy policy is available at policies.google.com/privacy.
• Microsoft Clarity — records anonymised session replays and heatmaps showing how visitors interact with pages. Form field inputs (such as names and email addresses) are automatically masked and never recorded. Microsoft's privacy policy is available at privacy.microsoft.com.

These tools do not collect your name, email, or any information that directly identifies you. They help us understand which pages are popular, where visitors drop off, and how to make the booking process easier.

5. Cookies

Our analytics tools use cookies — small text files stored in your browser — to distinguish between visits. You can disable cookies in your browser settings at any time, though this may affect some website functionality.

6. Data Storage and Security

Booking information is stored securely using Supabase, a cloud database platform. We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

7. Disclosure to Third Parties

We do not share your personal information with third parties except:

• Where required by law or a court order
• With service providers who assist us in operating our business (such as email delivery services), who are bound to protect your information

8. Access and Correction

You have the right to request access to the personal information we hold about you, and to ask us to correct any information that is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below.

9. Contact Us